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east county little league where memories are made and friends become family

Issues?

If you are having an issue with your child's team we would like to make sure you have addressed it calmly and directly with your volunteer Manager or Coach. If this step has been done and you are still not liking the direction it is heading, please reach out to the Baseball or Softball Player Agent.  If you have a complaint it is important that you email, in writing, your player agent (emails below).  The player agent's job is to work with you as a parent and make sure the child's best interest is at heart.  We want the kids to have a great experience on the field with their friends.  We cannot take verbal complaints.  We must get it in writing so we can work as a board to resolve, if the matter persists.  The player agents will work with the VP of BB/SB to figure out the best way to resolve the issue.

Baseball parents please email - [email protected]

Softball parents please email -  [email protected]

We appreciate your understanding!

ARTICLE XXVI - COMPLAINT PROCEDURES


Section 1. Any complaint involving a player issue, for example, play time, issues between players on a particular team etc. that have been discussed with the team manager and have not been resolved to the parents satisfaction need to then be taken to the appropriate Player Agent or the Board of Directors in writing via email or handwritten letter with your name and contact information. Facebook and any other social media complaints will be directed to ECLL email.

Section 2. Any other complaint shall be given to President or any member of the eBoard in writing, whether by hand written or email, with your name and contact information. Within 48 hours the person lodging the complaint will receive a phone call or return email from an Executive Board Member to discuss complaint and what actions the Board of Directors may or may not take. Facebook and any other social media complaints will be directed to ECLL email.
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