East County Little League
Complaint & Communication Procedure
If you are experiencing an issue with your child’s team, we ask that you first address the concern calmly and directly with your volunteer Manager or Coach.
If you have taken this step and the issue has not been resolved to your satisfaction, please contact the appropriate Player Agent.
It is important that all complaints be submitted in writing via email. We cannot accept verbal complaints. Written communication ensures the Board can properly review and address the matter if it persists.
The Player Agent’s role is to work with parents and league leadership to ensure the best interest of the child remains the priority. Our goal is for every player to have a positive experience on the field with their teammates.
Contact Information
Baseball Parents:
[email protected]
Softball Parents:
[email protected]
ARTICLE XXVI – COMPLAINT PROCEDURES
Section 1 – Player-Related Issues
Any complaint involving a player issue (for example: playing time, issues between players on a team, etc.) that has been discussed with the team manager but remains unresolved must be submitted in writing to the appropriate Player Agent or the Board of Directors.
Complaints must be submitted via:
Complaints submitted through Facebook or any other social media platform will be redirected to the official ECLL email for formal submission.
Section 2 – Other Complaints
Any other complaint must be submitted in writing to the League President or any member of the Executive Board (eBoard), either by email or handwritten letter, and must include your name and contact information.
Within 48 hours, the individual submitting the complaint will receive a phone call or return email from an Executive Board member to discuss the concern and explain what actions the Board of Directors may or may not take.
Complaints made via Facebook or any other social media platform will be redirected to the official ECLL email for formal submission.